Some time back I attended my first workshop on Customer Journey Mapping (CJM) hosted by Oracle. That workshop was an eye-opener for me. I had heard of the concept ‘Journey Mapping’ previously and this workshop provided me with a holistic perspective on the depths and intricacies involved in truly mapping…

Saqib Jamil

Life-long Customer Success Student; Member of Toastmasters; Sharing lessons acquired through journeys and experiences. Talking hard facts to change mindsets.

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